Program Overview

The role of the front office admin is paramount in creating the right image and welcome to an organisation. "You don't get a second chance to make a first impression" is never truer than in the role of the modern receptionist. However, increasingly receptionists are being asked to take on new roles and responsibilities in order to add value to an organisation. This course examines the role of the office admin and gives practical tips on service provision.

Several phone lines are ringing, lights on the phone are blinking, coworkers are asking questions, and here comes a customer or client. How does the person manning the front desk of an office or business handle several people simultaneously with professionalism and poise? This course is specifically designed to answer this and other important questions for those who work as an organization's first-impression representative at the front desk.

This extensive program will get the essential training you need to perform your important job with more confidence and authority - and less stress!

We'll cover it all - from powerful communication skills to time management and organization tips to expert phone techniques and tactics for handling difficult people. Upon completion of this program, you'll gain the solid skills you need to be more effective and successful in your demanding role - and in your career!

You will discover how to improve your skills and better support everyone in your organization – right up to the managing director. You also will learn how to manage the stress that comes naturally with your hectic schedule, and enjoy your job more in the process.

This program is packed with the tools and techniques receptionists need to face challenges confidently, tackle growing responsibilities, and maintain composure amidst chaos. You will learn to manage your time better …deal with all types of people ... handle conflict with tact and poise …and make a positive and polished first impression.

Who Should Attend

•  SSC/ Inter/ Degree Pass / Discontinue who are planning to have a career in Office admin/ Front Office Executive/ Front Office Administrator/ Front Office Manager.

•  New receptionists who want a fast way to learn essential skills that will make them immediately more effective on the job..

•  Experienced receptionists interested in upgrading their skills and boosting their productivity

•  Long-time receptionists who want to polish their existing skills and be better prepared to face security and safety challenges